Refund policy

At Black and White Lens, we take great pride in the quality of our photo prints. Please review our policy below regarding returns and refunds.

1. Damaged or Defective Items We accept returns strictly for damaged or defective goods only. If your print arrives in a damaged condition, please contact us immediately so we can resolve the issue.

2. Timeframe All return requests must be made within 14 days of delivery. Requests made after this 14-day window will not be accepted.

3. Condition of Returns To be eligible for a return, the item must be returned in the same condition that you received it. It must also be in the original packaging.

4. Change of Mind Please choose your prints carefully. We do not accept returns or offer refunds for "change of mind" purchases or if you simply decide you no longer want the item.

5. Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return To start a return for a damaged item, please contact us at mike@blackandwhitelens.com.au with:

• Your order number.

• Photos of the damaged product and the packaging.